Elements and Performance Criteria
- Prepare for hardware repair and replacement
- Obtain relevant legislation, codes, regulations and standards for the given work
- Discuss and record details of hardware to be repaired or replaced, and proposed work schedule with the appropriate person at NOC
- Work safely according to relevant safety legislation and company work practices, identifying hazards and using personal protective equipment
- Obtain appropriate replacement hardware and associated documentation
- Inspect network and determine need for repair task
- Obtain tools and check they are in good working order
- Undertake an impact risk assessment of the hardware replacement with the NOC, and prepare for contingencies using contingency plan
- Rectify fault by replacing hardware
- Replace equipment as instructed by the NOC following anti- static precautions in the case of sensitive electronic equipment and work health and safety (WHS) and environmental requirements
- Inform NOC if problems occur with hardware replacement so escalation may commence and contingency plan initiated
- Test replacement hardware to ensure satisfactory functionality
- Clean up worksite and complete administrative work
- Remove waste and debris from worksite and dispose of according to environmental requirements and restore work area to NOC satisfaction
- Recover faulty equipment and return to appropriate point for disposal or refurbishment
- Complete documentation, update fault records and make recommendations according to the enterprise quality assurance system
- Notify appropriate person at the NOC of job completion and obtain sign-off